Help centre

Got a question about your upcoming booking, membership or online account? We’re here to help.

Family walking in the woods

Help with your account

Need to reset your password or change your account details?

Get help with your account

Buttermere view across lake

Help with your booking

Want to change your booking or leave a review for a recent stay?

Get help with your booking

YHA St Briavels exterior

Help with your stay

Not sure what to expect from your stay or need some more info?

Get help with what to expect

Two people talking outside a hostel

Help with membership

Looking for membership options or how to claim your benefits?

Get help with your membership

What do you need help with?

Get the information and answers you need, all in one place.

How can we help with your account?

We have a multiple answers to your question

We all forget sometimes! Don't worry, resetting your password is easy - simply request a link to reset your password.

To change your password, simply log into your online account and select 'My profile'.

From there, you can change the password for your online account.
What type of booking do you need help with?

How can we help with your dorm, private room or Camping & Cabins booking?

Some of our hostels may have varied opening patterns across the year.

If you can't get in touch with a hostel directly, don't worry - one of our highly trained advisors will be happy to talk to answer your questions. 

You can contact one of our advisors in a few different ways and they will be able to help you with your question regarding your stay. 

If you are due to stay with us tonight and need to contact us urgently, use our out-of-hours emergency numbers.

+44 300 666 0186 (North of England/Wales)

+44 300 666 0176 (South of England/Wales)

How can we help with your Exclusive Hire booking?

Some of our hostels may have varied opening patterns across the year.

If you can't get in touch with a hostel directly, don't worry - one of our highly trained advisors will be happy to talk to answer your questions. 

You can contact one of our advisors in a few different ways and they will be able to help you with your question regarding your stay. 

If you are due to stay with us tonight and need to contact us urgently, use our out-of-hours emergency numbers.

+44 300 666 0186 (North of England/Wales)

+44 300 666 0176 (South of England/Wales)

How can we help with your group booking?

We offer a range of locations and packages that will suit any group.

If there are more than 15 people in your group, you can book the entire place online through YHA Exclusive Hire. With YHA Exclusive Hire stays, you get the entire place to yourself and must organise your own catering and activities.

Alternatively, let YHA take care of your stay through our serviced group packages. Many of our hostels offer catering for groups (from bed & breakfast to full board), activities, classroom or meeting room spaces and more. Our dedicated groups team can help put together the perfect stay for you.

How can we help with your travel trade booking?

Our accommodation and experiences are sold by hundreds of key partners throughout the UK and wider world, ensuring clients stay with an established and well-respected association.

Many of our hostels offer catering for groups (from bed & breakfast to full board), activities, classroom or meeting room spaces and more. Our dedicated travel trade team can help put together the perfect stay for you.

Not a travel trade partner? Complete our travel trade partner application form to qualify for YHA travel trade rates.

We have a multiple answers to your question

You can leave a review for the hostel that you stayed at via Tripadvisor. View our full list of hostels that you can leave a review at.
You can leave a recommendation for YHA via our Facebook page or you can search for the hostel you stayed at on Facebook.
You can leave a review for YHA on Trustpilot and share your experience with us.
If you would like to leave a Google review for your latest hostel stay, simply search the name of the hostel you stayed at on google and add the review.
Have you had a problem? We want to hear about any issues you may have, so we can deal with it quickly and make future improvements. We welcome all comments and feedback about the way we work. If you have a complaint or problem, we will aim to resolve it as quickly and efficiently as possible in a personal, fair and confidential way.

If you would like to provide feedback on any aspect of our work, you can provide this to our Customer Resolutions team.

How can we help with your accommodation?

We have a multiple answers to your question:

Our dog policy varies depending on what type of accommodation you have chosen. 

Pets - including dogs - are not permitted in our hostels when staying in a dorm or a private room. This is a consideration of other guests who may be allergic as well as the logistics of pets staying.

Dogs are welcome to stay at many of our Camping & Cabins and Exclusive Hire sites.

Dogs are welcome to stay at many of our Camping & Cabins sites.

There is a charge of £5 per dog per night in our Camping & Cabins accommodation. It is free to bring your dog if you are sleeping in your own tent. Up to two dogs are permitted per booking.

Dogs will have access to the public areas within the hostel but are not permitted in bedrooms or kitchens. They must not be left unattended in the hostel, vehicles or grounds. Owners are responsible for their dogs at all times. Any damage caused by a dog must be paid for by its owner.

Dogs are welcome to stay at many of our Exclusive Hire sites.

There is a charge of £30 per dog for the duration of your stay. Up to four dogs are permitted per booking.

Dogs will have access to the public areas within the hostel but are not permitted in bedrooms or kitchens. They must not be left unattended in the hostel, vehicles or grounds. Owners are responsible for their dogs at all times. Any damage caused by a dog must be paid for by its owner.

Assistance dogs are welcome at any YHA site free of charge. Please inform us if you plan to bring an assistance dog during the booking process. You can leave a note in the 'Special requests' section when booking online or tell an advisor if booking over the phone

Find out more about YHA's dog-friendly accommodation or read our dogs policy.

How can we help with your membership?

There are two different membership options, depending on how you want to pay (both provide the same great benefits).

You can choose to pay for your YHA membership annually by rolling direct debit, or a year at a time via debit/credit card or PayPal.

Direct Debit is the easiest way to pay for your YHA membership each year, helping us put more of your membership fee towards our amazing charitable cause. This option is £20 per year.

Your annual membership fee will be taken from your chosen account on or around the 1st of the month after your original purchase. We'll remind you before the payment is taken and you'll get a new membership card in the post each year.

Members are such an important and valued part of our movement, strengthening our voice and helping to shape the charity’s direction of travel. Join today and together we’ll continue opening up a world of possibilities for young people. You'll also get 10% off every stay (plus an additional 5% if at least one guest is under 26), discounts on a range of big outdoor brands and more.

Sound good? Become a member today!

Single-year membership allows you to enjoy the benefits of YHA membership for up to 12 months at a time. This option is £25 for a year.

Your membership fee will be taken at the time of purchase by debit/credit card or PayPal. You'll get a membership card in the post and we'll remind you when your membership is up for renewal.

Members are such an important and valued part of our movement, strengthening our voice and helping to shape the charity’s direction of travel. Join today and together we’ll continue opening up a world of possibilities for young people. You'll also get 10% off every stay (plus an additional 5% if at least one guest is under 26), discounts on a range of big outdoor brands and more.

Sound good? Become a member today!

Don’t say this is goodbye!

Our members are a valuable part of YHA. Not only do you get access to some great member discounts, you’re also part of a support network for the important work we do as a charity for young people.

If we can’t convince you to stay and membership just isn’t for you right now, please contact us to cancel.

YHA membership is non-refundable unless you're still within the 14-day cooling off period. You'll be able to claim a refund as long as you haven't booked a discounted stay within two weeks of purchasing your membership.

Sometimes it may take a little while for your membership to show in your account.

If it is not showing within 24 hours of purchasing your membership, please contact us.

How can we help?

There are plenty of ways to donate to YHA. 

Give a regular gift, sign up for a sponsored event, hold a fundraiser or remember us in your will. Donations big and small all make a major difference to the young lives we aim to improve.

You can find out more how to donate through our donation website.

Not found what you're looking for?

Sometimes the answer isn't clear and you need to contact someone. We are happy to answer any questions you may have.

Chat to us

Contact an advisor instantly

Chat now

 Monday to Friday, 9am to 5.30pm
 Average response time: 2 minutes

Give us a call 

+44 (0)1629 592700

Call us

 Monday to Friday, 9am to 5.30pm
 Average response time: 10 minutes

Get in touch

Fill out our contact form

Contact us

 Available all day every day
 Average response time: 1 working day

Log in to your account

Got an account already?

Log in

Register for an account

Don't have an account already?

Sign up

Donate to YHA

Give a one off donation to YHA

Donate

Donate monthly

Set up a direct debit today

Donate by Direct Debit

Give to an appeal

Help us to make a difference

View appeals

Booking enquiry form

Start your groups enquiry today

Make an enquiry

 Available all day every day
 Average response time: 2 working days

Give us a call 

+44(0)1629 592637

Call us

 Monday to Friday, 9am to 5.30pm
 Average response time: 10 minutes

Live chat

Chat with a dedicated agent

Chat now

 Monday to Friday, 9am to 5.30pm
 Average response time: 2 minutes

Booking enquiry form

Start your travel trade enquiry today

Make an enquiry

 Available all day every day
 Average response time: 2 working days

Get in touch

Fill out our contact form

Contact us

 Available all day every day
 Average response time: 1 working day

Give us a call 

+44(0)1629 592 503

Call us

 Monday to Friday, 9am to 5.30pm
 Average response time: 10 minutes

Get in touch

Fill out our contact form

Contact us

 Available all day every day
 Average response time: 1 working day

Give us a call 

+44(0)1629 592 503

Call us

 Monday to Friday, 9am to 5.30pm
 Average response time: 10 minutes

Discover YHA

Not found what you're looking for?

Sometimes the answer isn't clear and you need to contact someone. We are happy to answer any questions you may have and put you in touch with the right team.

Get in touch