Make a best price guarantee claim

If you book direct then find a better rate elsewhere online, we'll refund the difference.

Our guarantee

Make a booking on yha.org.uk and if you find a better rate anywhere else online we will refund the difference.

Before you submit a claim

Any claims must meet the following terms and conditions.

The competing rate on another website must be for the same hostel, dates, room type, number of guests and currency. The booking must have been made under the same booking, payment terms and conditions as the original YHA booking.

Any claim must be received by YHA via this form within 24 hours of the original reservation on yha.org.uk. Please note that telephone calls will not be accepted. YHA (England & Wales) reserve the right to modify, alter, suspend or terminate this guarantee at any time without prior notice.

Your details

Booking information

Claim information

Our Privacy Notice explains how we collect information about you, how we use the information we collect, and how you can instruct us if you prefer to change the use of that information. It also explains why our online services should only be used by people 16 years and over. We recommend you read our Privacy Notice before submitting your information.